Linewize Customer Updates

A new school year means new students and parents.

Linewize Community schools are required to provide us with their new student/parent information to ensure learning devices are correctly filtered and parents engaged around online safety. There are two ways to complete this rollover process:

• Booking an Appointment (recommended) or 
• Self-service

Book an Appointment

We recommend that Linewize Community schools book an appointment with a Linewize expert to walk through the rollover process. Please ensure this appointment is booked before the end of Term 4.

Self Service

Bulk Account Creation (BAC) is part of the end of year parent rollover process; specifically, the creation of Family Zone accounts for parents/guardians so that they can manage their children's devices outside of school hours. Using a few basic details provided by the school in a CSV file, Family Zone creates the account, then emails parents a link to a short verification process.

To do this we need you to complete the BAC CSV Template (download from here) and return it by email to secure@familyzone.com.

To help guide you in accurately completing this template, please watch the video below. Also below is a list of key things to look out for. See the Bulk Account Creation Frequently Asked Questions for more information.

How to complete the BAC CSV Template

Key things to look out for when completing the template

1) Ensure the following required fields are correctly completed in the template:

• Students First Name
• Students Last Name
• Students Date of Birth
• Student ID/Login (typically the student's login name)
• Primary Guardian First Name
• Primary Guardian Last Name
• Primary Guardian Email Address

2) All other fields can be left blank unless you are in remote learning.

3) Students can have identical names, we use their unique Student ID to identify them.

Please complete the BAC CSV Template and return it by email to secure@familyzone.com

Got questions? Need help?

Our onboarding specialists are available Monday to Friday 9 am to 5 pm AEDT.

You can book a 1 on 1 appointment to help you complete the rollover process and assist with any other questions you have.

Getting the most from your Linewize solution

If you would like to ensure your school community is receiving the maximum benefit from your Linewize solution, please reach out to your Customer Success Team.